Most likely, these “waiting lines” resembled animal queuing, where tribe hierarchy determines the order. When hunters brought fresh meat, everyone had to wait for their turn to take a bite out of it. Some historians say that queues date back to primitive times. History of queue managementĭespite what you may think, waiting lines have been with us since the beginning of time. Queue management is a set of principles aimed at controlling customer flow and streamlining the queuing experience.Īlthough usually we only take into account the effects of long queues on regular visitors, everybody - from customers to manager and top-level administration - benefits from proper queue management. The bigger the disparity, the longer the queue.

When there are more people queuing up than there are clerks ready to service them, we get queues. In economic terms, it’s even simpler - a queue is a textbook case of demands exceeding supply. When we think of queues, the words that spring to mind are “annoyance”, “lots of people” and “waste of time”.īut let’s put it scientifically: What is a queue? A queue is a line of people awaiting services or products. The benefits of a queue management systemĬhapter 1: An introduction to queue management.Feel free to read everything from top to bottom, or skip to the chapter that interests you the most. To make this guide more digestible, it is divided into 6 chapters. This post will give you the lowdown on queue management - from the basics of how it works to actionable tips on how to implement and start using QMS in your business.

How does a queue management system work? How do you make the most out of your business by simply arranging waiting lines? And, on the first glance, the guides aren’t exactly needed.Īfter all, how complicated can queue management be? You get customers standing in line and you manage them, right?īut if you’re looking for ways to engage your visitors, keep your staff in high spirits and build up your business image, the best path to success lies through queue management. The Definitive Guide to Queue Management Systemsįor something as essential to businesses as queue management, there aren’t that many guides on the subject.

What is queue management